

Description
Delivery Information
We have three options for our customers, local delivery, nationwide delivery and store collection. See below for details:
Local Delivery: If you are lucky enough to live within 20 miles of our Retford store, we will deliver your order on our own Bradlands vans. Depending on your location we deliver 5 days a week Monday to Friday and you can select a delivery date of your choice at checkout. You will get delivery updates by text on the day of your delivery including a time window and a text to confirm your delivery has been completed. Local delivery has a minimum spend of £15 and is a free service on orders over £40 and just £2 for orders under.
Nationwide Delivery: We have partnered up with some of the best couriers to get your orders to you safely and quickly. We aim to despatch all orders placed before 2pm the same day. For the majority of orders a next day service is used.
The cost of this service depends on the number of parcels:
Store Collection: Choose your collection date at checkout and collect from the store selected at checkout.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
Returns
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable, sanitary goods and gift cards cannot be returned.
Returns need to be sent back to us at:
Bradlands Pet Supplies Limited, Unit 12 London Road Business Park, Retford, Notts, DN22 6HG
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. However, if the return is because the item is faulty or incorrect we will refund you for the cost incurred of returning the product.
Refunds
There are certain situations where either no refund or partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Allow 10 working days from your refund acceptance before getting in touch.
If you still have received your refund after this period, please contact us at info@bradlandspetsupplies.com