Delivery Information

We have three options for our customers, local delivery, nationwide delivery and store collection. See below for details:

Local Delivery: 

Based from our Retford store, we will deliver to all local towns and villages. Depending on your location we deliver 5 days a week Monday to Friday and you can select a delivery date of your choice at checkout. You will get delivery updates by text on the day of your delivery including a time window and a text to confirm your delivery has been completed. Local delivery has a minimum spend of £15 and is a free service on orders over £40 and just £3 for orders under.

Mondays: DN22 / NG22 / DN21 / DN10 / DN4 / DN12

Tuesdays: DN22 / NG22 / LN1 / LN2 / LN5 / LN6 / NG23

Wednesdays: DN22 / NG22 / S80 / S81 / DN11 / S25 / S66 / S65 / S60 / S61 / S44 / S43 / S21 / S26 / NG25 / NG21 / NG20

Thursdays: DN22 / NG22 / DN10 / DN4 / DN12 / LN3 / LN1 / LN2 / LN5 / LN6 / NG23

Fridays: DN22 / NG22 / DN1 / DN2 / DN4 / NG24


Nationwide Delivery:

We have partnered up with DHL in order to get your orders to you safely and quickly. We aim to despatch all orders placed before 12pm, the same day. All orders are sent on a next working day service. We do not guarantee next day delivery and deliveries may be delayed due to DHL network delays. 

 

The cost of this service depends on the number of parcels: 

Tracked UK - 1 Parcel - £4.99
Tracked UK - 2 Parcels - £9.98
Tracked UK - 3 Parcels - £14.47
Tracked UK - 4 Parcels - £19.96

Currently we are unable to ship orders that weigh over 100kg 

Highlands and Islands will also incur further delivery charges and will take 2 or more days to arrive. 
 
Please note: Any orders containing raw/frozen goods placed after Thursday 12pm will not leave us until the following Monday to ensure the goods remain frozen. You may receive a despatch notification prior to this when we safely store your order packed and labelled in our cold store.

Orders are sent a Leave Safe Service. You will receive tracking information and it is the customers responsibility to be in for the delivery and if the order is left in a safe place. Any orders lost or stolen that have been delivered to the correct address is down to the sole responsibility of the customer.

Frozen orders MUST contain a minimum of 8kg in order to be sent for the order to remain frozen in transit.  All orders containing frozen items are subject to an additional £3 surcharge per parcel due to the additional costs. 


Store Collection: 

Choose your collection date at checkout and collect from the store selected at checkout.