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Returns If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable, sanitary goods and gift cards cannot be returned.
Returns need to be sent back to us at:
Bradlands Pet Supplies Limited, Unit 12 London Road Business Park, Retford, Notts, DN22 6HG
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. However, if the return is because the item is faulty or incorrect we will refund you for the cost incurred of returning the product.
There are certain situations where either no refund or partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Allow 10 working days from your refund acceptance before getting in touch.
If you still have received your refund after this period, please contact us at firstname.lastname@example.org
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